Help centre

Choose Open an account, fill in your details and confirm your email address. After that you can verify your identity from your dashboard.

On the sign-in page choose Forgot password. We'll email you a secure link that lets you set a new one.

Open Verification in your dashboard, enter your details and upload an ID document and a selfie. We'll notify you when the review is finished.

Yes. Choose Business when you sign up and we'll set things up for your company.

Open Deposit in your dashboard and pick a method: Bitcoin, USDT, bank transfer or gift card. Follow the instructions shown, then submit your reference or proof of payment.

A deposit is credited once our team has confirmed it. You'll receive a notification as soon as that happens.

Once your identity is verified and you've set a withdrawal PIN, open Withdraw, enter the amount and confirm with your PIN.

Open Transfer, enter an account number or @tag, check the name that appears and confirm with your PIN. Transfers between members arrive instantly.

Open Cards in your dashboard, choose a tier and order it from your balance. Your virtual card is ready straight away.

In Cards, choose Freeze card. You can unfreeze it at any time with one tap.

Limits depend on the tier you choose and are shown before you order.

Your instalment depends on the amount, the repayment period and the interest rate. The calculator on the home page gives an estimate and is not a credit offer. The representative APR is shown next to it.

Yes. Early repayment is possible. The product terms explain how it works.

Promotions apply to selected products and to customers who meet the conditions in the promotion rules. Ask us for the full rules before you take part.

Your money is protected by the Bank Guarantee Fund up to the equivalent of EUR 100,000 per depositor.

Our advertising uses trade names. The matching representative service names are listed in our glossary of services, available on request.